We are committed to delivering your order promptly and efficiently. Below is an overview of our shipping process and timelines to help you know what to expect.

Lead Times: It takes 1 to 3 days to prepare most orders for shipping. If we need to wash the rug again, the drying process requires an additional 1 week to 10 days. Custom orders typically take 4 to 10 weeks to complete, depending on the size of the rug and the weather conditions for drying.

Shipping Methods: We ship using DHL and FedEx, both of which provide reliable and fast delivery services. All items are shipped insured for your peace of mind.

Shipping Times:

• USA: Delivery takes 2 to 4 days after shipping.
• Europe: Delivery takes 3 to 5 days after shipping.
• Rest of the World: Delivery takes 10 to 15 days after shipping.

Worldwide Shipping: Yes, we ship worldwide and have successfully delivered to over 35 countries.

Shipping Costs: We offer free shipping to Europe, UK (United Kingdom), the USA, Canada, and Australia.

Customs Duties: Customs duties vary depending on the receiving country. 

For the USA, there is a free trade agreement with Morocco, which may exempt you from customs taxes. 

Other countries may impose customs duties, and these charges are the responsibility of the customer.

Insurance: All items are shipped fully insured, ensuring that your purchase is protected during transit. If you have any issues with your shipment, please contact us immediately for assistance.