Frequently Asked Questions
To help resolve your query as quickly as possible, please choose from the following options…
Direct Sourcing: At BeniMrirt, we own both our weaving and washing ateliers, ensuring every rug is genuinely handcrafted with authentic design and quality. This eliminates middlemen, unlike many online shops that resell rugs sourced from Moroccan artisans at higher prices.
Quality Control: Each rug undergoes a rigorous inspection process to meet our high standards before being listed for sale.
Transparent Pricing: By cutting out intermediaries, we offer competitive prices that provide excellent value for money.
Supporting Local Artisans: Every purchase directly supports Moroccan craftsmen, contributing to their sustainable livelihoods and preserving this centuries-old craft.
Customer Support: Our dedicated team is here to provide guidance, answer questions, and assist with every step of your purchase.
In short, choosing BeniMrirt means selecting authenticity, quality, and a commitment to fair trade.
We deeply value the Berber communities and the traditions behind every rug. Our artisans receive fair compensation, exceeding standard labor practices. Additionally, 15% of our profits support rural community development. We also provide resources to enhance our artisans’ financial and personal well-being.
Our weaving atelier is located in Mrirt, and our washing atelier is in Khenifra, both in the Middle Atlas region of Morocco.
Yes, absolutely. All payments made on our website are secure and protected, ensuring a safe shopping experience.
Stepping onto one of our rugs feels like a gentle embrace for your feet. The plush and soft wool fibers provide a luxurious, velvety touch that enhances comfort and warmth.
Yes, our handmade rugs are crafted using natural materials, free from harmful chemicals or dyes. Their organic composition ensures a safe and healthy environment for your family, including babies. Regular vacuuming and cleaning are recommended to maintain their pristine condition.
Vacuum regularly on a low-power setting to prevent dirt build-up. For spills, blot immediately with a clean cloth. For a thorough cleaning, professional rug cleaning is recommended.
Yes, every Beni Mrirt, Beni Ourain, and other tribal rug is handwoven by skilled artisans using traditional techniques passed down through generations.
Imperfections in handmade rugs are a hallmark of genuine craftsmanship. They reflect the artisan’s unique touch and make each piece one-of-a-kind.
Our rugs are available in a wide range of sizes, from small accent pieces to large area coverings. Each rug’s dimensions reflect the artisan’s creative vision and design intent.
We use professional photography equipment and natural lighting to capture the true colors of each rug. However, slight variations may occur due to differences in screen settings. We recommend viewing the rug in various lighting conditions upon arrival. For color-related questions, our customer support team is happy to help.
For ready-to-ship rugs:
Yes, we have a 14-day return policy. If you’re not satisfied with your purchase, contact our customer service team, and they’ll guide you through the return process.
For custom orders:
Due to the made-to-order nature of custom rugs, we cannot accept returns. Please carefully review your design choices, as all custom rug sales are final. For any questions or concerns, our team is here to assist you. Thank you for understanding and respecting the artisanal process.